FAQ hk8
Answers for Malaysian Players

The minimum withdrawal amount at hk8 is RM100 per transaction. Make sure your account balance is sufficient before submitting a request. Available withdrawal methods include Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency (USDT, BTC, ETH). Choose the same method you used for your deposit for a smoother process.

hk8 processes all withdrawals — including Touch 'n Go eWallet — within 5 to 30 minutes. This is the typical estimated time. Occasionally it may take a little longer if additional checks are needed on your request. DuitNow and FPX follow the same timeframe.

Yes, you can withdraw bonus winnings once the wagering requirements are met. For example, if you deposit RM100 and receive a bonus of RM150, the total wagering amount to reach is RM150 × 20 = RM3,000. Once this requirement is completed, your winnings are available for withdrawal via any method supported by hk8.

hk8 operates 24 hours a day, 7 days a week, including Saturdays, Sundays and Malaysian public holidays. Withdrawal requests made on weekends are processed within the same timeframe of 5 to 30 minutes. So you do not need to worry about delays related to public holidays.

Generally, hk8 recommends using the same method for both deposits and withdrawals for security and compliance purposes. This helps avoid any complications during the review process. If you are in a different situation, please contact our 24/7 support for further guidance.

Sic bo is a dice game originating from Asia, now available in the live casino section of hk8. Players place bets based on the outcome of three dice rolled — for example the total value, specific combinations or a triple. The live dealer rolls the dice in a special shaker, and the result is shown in real time via a high-quality video stream. It is fast, easy to understand and suitable for new players.

hk8 live dealer games use a live video stream from a professional studio with real dealers. You join a table through your browser or mobile app, watch the dealer in real time and place bets using a digital interface. Game results are determined physically by the dealer — not by software alone — giving a more authentic experience compared to standard RNG (Random Number Generator) games.

Baccarat is popular among Malaysian players because of its straightforward rules — there are only three main betting options: Player, Banker or Tie. The low house edge on the Banker bet makes it appealing to cautious players. At hk8, baccarat is available in live dealer format with different tables suited to various betting levels, including casual players and high rollers.

Roulette at hk8 offers a wide range of bet types. Inside bets include Straight Up (one number), Split (two adjacent numbers), Street (three numbers in a row) and Corner (four numbers). Outside bets cover red or black, odd or even numbers, and groups of 12 numbers (dozens). This gives players a variety of strategy options.

Yes. The hk8 website is fully responsive for Android and iOS mobile phones. You can play baccarat, roulette, sic bo and other live casino games directly from your phone browser without downloading a separate app. Make sure your internet connection is stable for a smooth video streaming experience during your session.

hk8 typically requests identity verification when you make your first withdrawal request, or when our system detects activity that requires additional checks. This is standard procedure for online gambling platforms operating under international licensing to ensure the safety of all players.

Identity verification (KYC — Know Your Customer) is a standard requirement for responsible online gambling platforms. It helps prevent fraud, money laundering and access by underage individuals. At hk8, this process also ensures that funds are sent to the correct player and not to an unauthorised party. 😊

Documents that are typically accepted include a copy of your Malaysian identity card (MyKad) or a valid passport. The image must be clear, not blurry, and must show your full name and identification number plainly. For payment method verification, a screenshot or statement from your e-wallet or bank account may be required. All documents are handled with full confidentiality.

If your identity verification is rejected, it is usually due to an unclear or expired document, or information that does not match. Try resubmitting a clearer photo taken in good lighting. If the issue persists, contact hk8 support via 24/7 live chat — our team can guide you on the exact documents to submit.

The minimum deposit at hk8 is RM50 and this applies to all payment methods — Touch 'n Go eWallet, DuitNow, FPX online banking and cryptocurrency (USDT, BTC, ETH). There is no specifically set maximum deposit limit; if you wish to deposit a larger amount, contact our support for guidance.

Log in to your hk8 account and select "Deposit". Choose FPX as the payment method, then enter the amount (minimum RM50). You will be taken to your chosen bank's page — Maybank, CIMB, Public Bank, RHB, Hong Leong Bank and other banks that support FPX. Complete the transaction in your internet banking and funds will be credited automatically.

hk8 does not charge any deposit processing fees on the platform's end. However, your bank or e-wallet provider may apply a small charge depending on their own policies. For cryptocurrency deposits such as USDT, BTC or ETH, network fees (gas fees) are typically borne by the user and depend on current network conditions.

Deposits are usually credited instantly. If your deposit has not arrived after a few minutes, first check whether the transaction was successful on your bank or e-wallet end. If it was, contact hk8 support via live chat with proof of payment (a screenshot or transaction reference number). Our team will review and resolve the issue. ⚡

hk8 accepts deposits via Touch 'n Go eWallet, DuitNow, FPX online banking (including major Malaysian banks), and cryptocurrency — USDT, BTC and ETH. All these methods also support withdrawals, ensuring a consistent experience from start to finish.

Yes. hk8 offers a first deposit bonus of 150% up to a maximum of RM888. For example, if you deposit RM1,200, you receive a bonus of RM888 and your account balance becomes RM2,088. The wagering requirement is 20x the bonus amount (RM888 × 20 = RM17,760). Make sure you read the bonus terms in full on the Welcome Bonus page before claiming.